The Resident Services Technician - Level II reports to the Community Manager and The Resident Services Technician - Level IV. Under supervision, this individual is responsible in assisting for the overall maintenance of the property.

Responsibilities:

· Participation in all maintenance projects and training classes as directed.
· Perform minor electrical repairs on items such as appliances, fixtures, switches and outlets, etc.
· Perform minor plumbing work, such as clearing drains, replacing fittings and faucets, etc.
· Replace broken tile, screens, garbage disposals, fixtures, appliances, blinds, and locks.
· Paint, interior and exterior as directed.
· Perform minor carpentry work, such as assisting in fitting doors, sticking windows, replacing and building shelves, sanding and refinishing doors.
· Assist in custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows in all common areas.
· Assist in grounds work as directed.
· Assist in the repair of concrete, masonry, roof, fencing and signage as directed.
· Participate in a standby emergency schedule for evening, weekend, and holiday coverage with the maximum response time being one-half hour from time the call is received.
· Assist the Resident Services Technician IV with inventory control and utilization of maintenance materials.
· Keep all storage and maintenance shop facilities and all other equipment clean and in orderly working condition.
· Complete work orders within 24 hours, as directed, unless otherwise stipulated. Maintenance requests whether complete or incomplete must be returned daily to the maintenance supervisor if available, otherwise, to the Property Manager.
· Assist the Resident Services Technician in annual apartment inspections.
· Assist in turning vacant units prior to resident occupancy.
· Contributes to the team effort by being aware of, and relaying information regarding the apartment community's general appearance and conditions.
· Have knowledge regarding water and gas meter shutoffs, all apartment and fixture shutoffs, and sewer cleanouts.
· Make sure storage areas and entrances are locked as required throughout all common areas of property.

Resident Services Technician II
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Responsibilities (continued):
· Assist in apartment check-in and check-out inspections as directed.
· Must be conscious of a safe work environment.
· Must posses a valid California Driver's License and automobile insurance in order to drive company vehicles.
· Must attend Company sponsored events and training that relate to the development of the team as directed.
· Must be able to read and speak English or read and speak English and Spanish, as appropriate to the resident base, in order to effectuate communication between the Resident Services Technician and residents as well as between Resident Services Technician and co-workers and supervisors.

Knowledge, Skills and Abilities:

The Resident Services Technician - Level II should have the following minimal knowledge, skills and abilities:

· Six months to one year of experience in maintenance or related fields.
· Works under direct supervision and selects from written instructions and established procedures to accomplish assigned tasks.
· Ability to work with and understand persons of all ethnic and family backgrounds
· High school education or equivalent.
· Must demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
· Projects professional image by meeting uniform standards.
· Conscious of a safe work environment.
· Willingness to pitch in and work in areas for the betterment of the team and company. May require assisting other properties.
· Maintain work pace appropriate to given work-load.
· Perform simple and varied tasks as directed.
· Relate to others beyond giving and receiving instructions.
· Be a team player.