JOB DESCRIPTION
SOCIAL SERVICE COORDINATOR

THE POSITION: The Service Coordinator’s primary responsibility is to coordinate and deliver high-quality resident services that lead to improved health and wellness among the residents of one or more senior housing communities. The Service Coordinator serves as the Social Services Department liaison to on-site leasing staff, community groups, and local service providers and is responsible for the daily operations of the on-site Community Center/s. The Service Coordinator reports to the Community Partnerships Manager and supports the Director of Community Assessment and Program Evaluation with on-site needs assessments and program evaluation activities as needed.

EXAMPLES OF DUTIES:

• Implement geriatric, community based social service operations of the Community Spaces/Centers for residents.
• Provide leadership and support in the assessment of community needs and strengths, as well as the management and evaluation of all service providers and programs.
• Implement an annual service plan to provide services to meet the needs identified through the assessment process and observation.
• Implement a strategic plan to provide services and linkages to engage the community strengths identified through the assessment process and observation.
• Coordinate with the Property Management Teams calendars of services to ensure efficient utilization of Community Spaces.
• Monitor and ensure compliance of contracts and MOUs with service providers: obtaining proper releases from program participants, maintaining proper records of attendance, progress of participants, and photographic and anecdotal evidence of the program’s success.
• Assist in the development and execution of program publicity/marketing strategies to maximize participation in Community events.
• Train, supervise, schedule and evaluate Community Center volunteers and onsite Community Organizations as appropriate.
• Provide input in the preparation of the annual budget. Assist in the management of the Site-specific Social Service budget and expenditures.
• Provide Community-Based Case Management for residents at assigned community.
• Communicate with Community Partnerships Manager and Property Management Teams to ensure safe operation of equipment and facilities.
• Establish and maintain effective relationships with governmental agencies, community based organizations and the faith community in the region.
• Other duties as assigned, including but not limited to intake and referral services, outreach, educational program development (health and literacy), economic empowerment (financial fitness), and emergency assistance.

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s Degree in Social Work required, specialization in gerontology preferred.
• Experience working with aging/elderly populations preferred.
• Ability to coordinate, organize and implement services and programs.
• Ability to select, train, supervise, and evaluate volunteers, and service provider organizations.
• Ability to manage multiple programs within the approved budget.
• CPR and First Aid certified preferred.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to prepare written reports and maintain confidential records.
• Ability to establish and maintain effective working relationships with civic organizations, special interest groups, school officials, City officials, the media, and others.
• Computer literacy in Microsoft Word, Excel, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Publisher, and other relevant software.
• Experience establishing and implementing policies and procedures
• A collaborative, team-oriented work style
• An enthusiastic attitude with proven ability to organize and coordinate work teams